Customer Service Representative at eRecruiter Nigeria

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Resolve customer complaints and escalate issues where necessary.
• Provide accurate information about products and services.
• Maintain records of customer interactions and follow-ups.
• Ensure timely resolution of customer requests.

Requirements

• Bachelor's Degree or HND in any discipline.
• 0–2 years of customer service or related experience.
• Strong communication and interpersonal skills.
• Good problem-solving and organizational abilities.
• Proficiency in Microsoft Office applications.

Ideal Candidate

• Customer-focused with a positive attitude.
• Excellent verbal and written communication skills.
• Able to work effectively in a fast-paced environment.
• Strong attention to detail and willingness to learn.