Customer Service Representative at Catalyst Business Consult

Job Details

• Attend to customer inquiries via phone, email, or chat promptly and professionally.
• Resolve customer complaints and escalate unresolved issues to the appropriate team or supervisor.
• Process customer orders, refunds, and transactions while maintaining accurate records.
• Communicate product and service information effectively to customers.
• Provide proactive outreach to customers for updates, feedback, and follow-ups.
• Assist customers with technical support or troubleshooting issues.
• Generate and document leads for the sales team where applicable.
• Ensure compliance with company policies, procedures, and SLAs in all customer interactions.
• Record customer interactions and feedback in the CRM system for reference and improvement.
• Collaborate with the team to implement new strategies for improving customer satisfaction.
• Participate in regular training sessions to enhance product knowledge and service skills.