Customer Service Representative at Bbtskincare

Job Description

• Respond to customer inquiries via phone,email or chat in a courteous and timely manner.
• Knowledge of principles and process for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Contribute to development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.
• Collaborate with other departments to escalate and resolve complex customer problems.
• Maintain accurate records of customer interactions,transactions and inquiries in our CRM system.
• Stay knowledgeable about products/services, pricing and company policies to provide accurate information.
• Collect, monitor, Handly and resolve customer complaints and issues with empathy,professionalismand maintain a high degree of client satisfaction.
• Participate in review meetings to identify and track opportunities for improving client satisfaction.
• Assist in recommendation to customers offline and online to enable them achieve their desired goal.
•  Uphold our company's commitment to delivering exceptional customer experiences.

Ideal Candidate

• Candidates should possess HND / Bachelor's Degrees with 2 - 4 years relevant work experience.
• Pay strong attention to details; no minute detail is lost.
• Strong problem solving and decisionmaking abilities
• Selling is not your problem; you can sell ice to Eskimo.
• You are willing to research and acquire knowledge; you know your job well and can generate results.
• You always work to get the best end of the deal. Life for you is a winwin.
• Ability to work in a fast paced environment and handle high call volumes.
• Proficiency in using CRM software and other customer service tools.
• Excellent time management and organisational skills.
• Proficiency in using microsoft office suite
• Proven Experience as a customer service representative.