Customer Service Representative - Abule Egba at Clinix Healthcare Nigeria

• Clinix Healthcare is seeking friendly, professional, and patient-focused Customer Service Representatives to join our front desk and patient support team at our Abule Egba facility. We are dedicated to providing compassionate, efficient, and high-quality healthcare services, and we are looking for individuals who are passionate about creating positive first impressions, assisting patients and visitors, and contributing to an excellent overall patient experience.

Responsibilities

• Greet patients, visitors, and clients warmly and professionally upon arrival.
• Manage front desk operations, including patient registration, appointment scheduling, check-in/check-out processes, and billing inquiries.
• Answer phone calls, respond to inquiries, provide information about services, direct calls appropriately, and handle appointment bookings.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Guide patients through clinic processes, explain procedures, and direct them to the relevant departments or waiting areas.
• Handle patient complaints, concerns, and feedback courteously, escalating complex issues to the Customer Service Manager when necessary.
• Maintain a clean, organized, and welcoming reception area.
• Update patient records in the electronic health system and ensure data accuracy and confidentiality.
• Assist with basic administrative tasks such as filing, scanning documents, and preparing reports as needed.
• Promote clinic services, special offers, and health awareness programs to patients when appropriate.

Requirements & Skills

• Excellent verbal and written communication skills with a warm, approachable, and professional demeanor.
• Strong customer service orientation with empathy, patience, and the ability to handle stressful situations calmly.
• Good interpersonal skills and ability to interact effectively with patients of all ages, backgrounds, and conditions.
• Basic computer literacy (Microsoft Office, email, and preferably experience with healthcare management software or EHR systems).
• Attention to detail, accuracy in data entry, and strong organizational skills.
• Discretion and strict adherence to patient confidentiality and ethical standards.

Qualifications

• Minimum of OND/HND/BSc in Business Administration, Secretarial Studies, Mass Communication, Hospitality Management, or any related field.
• At least 1–2 years of experience in customer service, reception, front desk, or client-facing roles (experience in a healthcare, hospital, or clinic setting is a strong advantage).
• Good command of English; additional local language skills (Yoruba, Pidgin, etc.) are highly desirable.
• Pleasant appearance, neat dressing, and professional conduct at all times.