Customer Service Officer at LEAM Consulting Limited

Job Summary

• As a customer service officer, you're responsible for providing exceptional service to our clients by answering their enquires resolving issues and ensuring satisfaction.

Responsibilities

• Respond to customer enquiries via phone, email and chat in a timely and professional manner
• Provide accurate and complete information to customers regarding products, services and policies
• Process orders, returns and exchanges following company policies and procedures
• Work with other departments to resolve customer issues and escalations.
• Keep detailed records of customer interactions and transactions.
• Collaborate with other team members to meet or exceed customer service targets
• Stay updated on industry trends and best practices
• Perform other related duties as management requires.

Requirements

• Minimum of HND B.Sc in a related field
• 1-3 years experience as a customer representative or any relative role
• Must be computer literate;must be familiar with google sheet or documents
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team.