Customer Service Officer at Home Key Global Investment Limited

JOB DESCRIPTION

• Answer phone, email, and face-to-face customer enquiries
• Create and maintain reports on customer interactions
• Update customer records in our system, including notes about conversations and outcomes
• Effectively follow up on all enquiries made on the company online platforms, calls etc until clients needs are met.
• Develop customer rapport
• Encourage customers to complete satisfaction surveys
• Make recommendations to managers to improve customer experience
• Follow up to convert sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Job Requirements

• Proven customer support experience or experience as a Customer Service Officer
• Strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proven experience in sales and real estate is an added advantage 
• Minimum of a Bachelor's degree in any relevant field