Customer Service Officer at Fina Trust Microfinance Bank

Role Description

• This is a full-time on-site Customer Service Officer role located in Lagos.
• The Customer Service Officer will be responsible for managing customer satisfaction, providing customer support, creating a positive customer experience, and providing customer service.
• The Customer Service Officer will also be responsible for maintaining customer records, handling customer complaints, and resolving customer issues in a timely and professional manner.

Qualifications

• Strong interpersonal skills
• Demonstrated ability to ensure customer satisfaction
• Experience in providing excellent customer support
• Proven experience in creating a positive customer experience
• Ability to provide exceptional customer service
• Excellent communication and problem-solving skills
• Bachelor's degree in Business Administration, Marketing, or related field
• Experience working in the financial services industry is a plus