Customer Service Officer & Cashier at Khenpro Global Services

Job Description

• To provide excellent customer service by attending to guests courteously, processing orders accurately, handling cash transactions efficiently, and ensuring a clean and welcoming environment that reflects the brand’s standards.

Responsibilities
Customer Service:

• Greet customers warmly and assist them in making product selections.
• Provide detailed product information, including flavors, ingredients, and promotions.
• Ensure fast, friendly, and professional service at all times.
• Handle customer complaints or feedback courteously and escalate unresolved issues to the Outlet Manager.
• Maintain a positive, cheerful attitude that enhances the guest experience.

Cashiering & Sales Transactions:

• Operate the Point-of-Sale (POS) system efficiently to process sales, refunds, and discounts.
• Handle cash, credit card, and digital payments accurately and securely.
• Reconcile cash drawers at the start and end of each shift.
• Issue receipts, process refunds, and maintain accurate transaction records.
• Ensure daily cash deposits are properly recorded and handed over according to company policy.

Order & Product Handling:

• Take and confirm orders correctly to ensure accuracy and customer satisfaction.
• Work with the production/kitchen team to ensure timely and accurate delivery of orders.
• Package bakery, pastry, or ice cream items neatly and in line with brand presentation standards.
• Monitor product display, restock shelves, and ensure items are attractively presented and labeled.

Cleanliness & Store Appearance

• Keep the counter, display area, and dining space clean and organized.
• Follow food handling and hygiene standards in all customer-facing activities.
• Maintain cleanliness of workstations, equipment, and customer areas throughout the day.

Recordkeeping & Reporting:

• Maintain daily sales and transaction records.
• Report low stock levels, POS issues, or customer trends to the Outlet Supervisor.
• Support in inventory counts and product movement tracking as needed.

Requirements

• SSCE / OND / HND in any field (Hospitality or Business-related discipline preferred).
• 1 – 3 years’ experience in a customer service or cashier role within a confectionery, bakery, or QSR environment.
• Basic knowledge of sales and cash handling procedures.
• Familiarity with POS systems and digital payment platforms.
• Excellent communication and interpersonal skills.

Key Competencies:

• Friendly, courteous, and customer-oriented personality.
• Accuracy and attention to detail in handling transactions.
• Ability to multitask and work effectively under pressure.
• Honesty, integrity, and reliability in cash management.
• Good grooming and professional appearance.
• Team player with a positive attitude toward work.