Customer Service Officer at Carpa Healthcare

Core Responsibilities

• Communication: Manage large amounts of inbound and outbound customer inquiries via phone, email, live chat, or social media.
• Problem Solving: Identify customer needs, research issues, and provide accurate, timely solutions or alternatives.
• Record Keeping: Log conversation details and update customer interactions in CRM databases.
• Brand Representation: Build sustainable customer relationships by going the extra mile and keeping customer satisfaction at the core of all decisions.

Key Requirements & Skills

• Experience: Previous experience in a customer support or call center role.
• Soft Skills: Active listening, empathy, patience, and the ability to remain calm when dealing with upset customers.
• Technical Skills: Basic computer literacy and familiarity with customer service software (CRMs).