Customer Service Officer at Afconrecruit Limited

Position Summary

• We are seeking a courteous, professional, and resourceful Customer Service Officer to serve as a key point of contact for clients interacting with our platform. This role requires someone who is proactive, solutions-oriented, and passionate about providing outstanding support to users navigating asset transactions in a digital environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.
• Guide users through platform features, registration, and listing or acquisition processes.
• Handle customer complaints or issues, ensuring swift resolution and customer satisfaction.
• Maintain accurate records of interactions, transactions, and feedback using the CRM system.
• Coordinate with internal teams (tech, sales, brokerage) to ensure smooth service delivery.
• Follow up on customer interactions to ensure problems have been resolved effectively.
• Support Client onboarding and educate users on how to maximize their experience on the platform.
• Escalate complex or unresolved issues to the appropriate department while maintaining ownership of communication.
• Assist in creating customer service policies, FAQs, and self-service content.

Qualifications and Experience

• OND/HND/Bachelor’s degree in Business Administration, Communications, or a related field.
• 1–3 years of experience in customer service, preferably in tech, e-commerce, financial services, or digital platforms.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and familiarity with CRM tools (e.g., HubSpot, Zoho, Salesforce).
• Customer-first mindset with the ability to stay calm under pressure.
• Problem-solving skills and the ability to adapt to changing processes and customer needs.
• A basic understanding of asset trading, brokerage services, or investment platforms is an added advantage.