Pruvia integrated limited was conceived in 2006, as regards its incorporation, it is still a relatively young company. it originated in response to providing world class services to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out service rendering duties in various states of Nigeria and with...
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We are seeking a highly intelligent and articulate Customer Service Executive to manage client interactions and ensure excellent service delivery within our freight and logistics operations.
The ideal candidate must be exceptionally skilled in both oral and written communication, possess strong problem-solving abilities, and be able to professionally handle high-value corporate clients in a fast-paced environment.
Key Responsibilities
Serve as the primary point of contact for clients, addressing inquiries, bookings, and service requests promptly.
Coordinate shipment updates and provide accurate information to clients throughout the logistics process.
Handle complaints and resolve service-related issues efficiently and professionally.
Prepare and communicate professional reports, emails, and client correspondence.
Work closely with operations and sales teams to ensure seamless service delivery.
Maintain customer records using CRM tools and ensure follow-up for client satisfaction and retention.
Support business growth by identifying service improvement opportunities and upselling company services when appropriate.
Represent the company professionally in both physical and virtual client meetings.
Requirements
Bachelor’s Degree with a minimum of Second Class Upper (2.1) preferably in Business Administration, Communications, Marketing, or related field.
Minimum of 3 years cognate experience in a freight, logistics, supply chain, or related service industry.
Exceptional spoken and written communication skills — must be fluent, composed, and professional.
Strong customer management, problem-solving, and coordination skills.
Certification in Customer Relations and/or Digital Marketing is an added advantage.
Proficiency in Microsoft Office Suite and CRM/customer support tools.
High emotional intelligence, integrity, and strong attention to detail.
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