Customer Service Executive at Konga Online Shopping Limited

Job Category: Intermediate Level
Reports to: Head, Customer Experience Team

Job Profile

• We are searching for talented and smart individuals with a passion for the Ecommerce space to function in the capacity of customer service representative in our Customer Experience Team.
• The ideal candidates must have good communication skill -Verbal and Written, effective listening and persuasive skills, and should be stress tolerant to ensure high return on investment (ROI.).

Professional Skills & Qualifications Required

• Fresh graduate from any discipline
• Excellent written and communication skills
• Must have good command of English language with great accent
• Good use of Microsoft office suites
• Relevant training and certifications in call Centre or Customer service operations will be an added advantage.
• Knowledge of customer service principles and practices
• Good telemarketing skills
• Data entry and numeracy skills
• Attention to details and accuracy
• Problem analysis and problem solving skills
• Creative thinking skills
• Organizational skills
• Knowledge of any foreign language will be an added advantage.

The ideal candidate will be responsible for the following:

• Answer customer calls and inquiries promptly and respond to emails
• Handle all customer inquiries through social media handle
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information on request
• Identification and escalation of priority issues to necessary channels
• Collecting and analyzing feedback from customers

Why work with Konga?

• A unique opportunity to work in a fast paced, structured and technologically driven environment
• The opportunity to become part of a highly professional and dynamic team growing the ecommerce space in Nigeria
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our fast growing businesses.