Customer Service Executive at Dexterity Group

Responsibilities

• Open and maintain customer accounts by recording account information 
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 
• Maintain financial accounts by processing customer adjustments 
• Recommend potential products or services to management by collecting customer information and analyzing customer needs 
• Prepare product or service reports by collecting and analyzing customer information 
• Contribute to team effort by accomplishing related results as needed 
• Manage large amounts of incoming calls 
• Generate sales leads 
• Identify and assess customers’ needs to achieve satisfaction 
• Build sustainable relationships of trust through open and interactive communication 
• Provide accurate, valid and complete information by using the right methods/tools

Requirements & Skills

Requirements: 

• Proven customer support experience 
• Track record of over-achieving quota 
• Strong phone contact handling skills and active listening 
• Familiar with CRM systems and practices 
• Customer orientation and ability to adapt/respond to different types of characters 
• Excellent communication and presentation skills 
• Ability to multi-task, prioritize and manage time effectively 
• Bachelors degree

Minimum Qualification Requirements

Skills & proficiencies: 

• customer service 
• product knowledge 
• quality focus 
• market knowledge 
• documentation skills 
• listening skills 
• phone skills 
• resolving conflict 
• multitask 
• patience 
• negotiation 
• positive attitude 
• attention to detail 
• people oriented 
• analysis 
• problem solving 
• organizational skills 
• adaptability 
• ability to work under pressure 
• computer skills