Customer Service Executive (CSE) at United Nigeria Airlines

Job Summary

• The Customer Service Executive is responsible for Ticketing and Reservations, check-in, boarding and Baggage services.
• The Customer service executive reports to Station Manager and are assigned the responsibility of exercising efficient and effective sales, check-in, boarding and baggage services of all United Nigeria Airlines Ltd.

Duties / Responsiblities

• Ensures Tickets are not sold on credit
• Adheres strictly to all Ticketing Time Limit requirements established by United Nigeria.
• For all Ticket purchases – all payments must be in cash or credit cards before ticket is issued
• Ensures update with relevant information regarding flight schedules, Flight timing and fares
• Ensures all necessary tools/materials needed for reservation and ticketing, check-in, Boarding, are available and ready for use before commencement of duty
• Ensures receipts, tickets, ticket jackets are available at all time if not make timely request to the supervisor
• Ensures daily flight program is readily available
• Ensures check-in, sales, boarding of passengers are carried out according to United Nigeria SOP
• Ensures sales, excess baggage charge reconciliation at the end of daily’s operations
• Ensures intending passengers hold valid ticket before check-in and boarding.
• Ensures valid identification before check-in
• Generates passenger manifest and make sure it goes with the flight
• Attends to any other duty assigned by the supervisor

Experience & Qualification

• HND or B.Sc in any discipline
• A higher degree will be an added advantage.
• Must be able to work late hours and multi task.
• A minimum of one (1) year experience in relevant field

Required Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to develop working partnerships with all staff in airlines at the airport
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Must be smart enough to take critical decisions within a very short time limit
• Proficient with Microsoft Office Suite or related software.