Customer Service Engineer(Air Conditioning) at Stresert Services Limited

Job Code: CSE-2024

Department: Technical Operations

Reports to: GM

Our client is a representative of a renowned manufacturer of electrical appliances. The company is into sales, distribution, installation, servicing and repairs of the brand’s air-conditioners, voltage regulators, etc. As a result of growth, the service of a Customer Service Engineer is required for immediate employment.

BASIC FUNCTIONS

To oversee after-sales support to Clients, including the logistics and deployment of Technicians to provide installation, repairs and routine maintenance services

PRINCIPAL RESPONSIBILITIES:

Installation Contract Management:

• To seek bids for commercial and residential air-conditioning projects
• To assess, cost and quote for residential and commercial air-conditioning projects
• To supervise air conditioning projects including procurement and installations
• To supervise sub-contractors on air conditioning projects including site supervision

Service Contract Management:

• To assess, cost and quote for services including repairs and routine maintenance
• To establish and maintain a database of all customers in liaison with the Accounts department
• To persuade customers to sign service contracts for the routine maintenance of their air conditioners
• To predict the service needs of customers and make necessary arrangements to meet those needs
• To prompt listed customers and agree convenient timing for the service calls as they fall due
• To schedule the service calls and notify the Service Technicians and ensure that all service calls are made
• To attend to customers off-contract service calls and ensure that all such calls are promptly attended to in a professional manner

Logistics:

To provide necessary logistics for after-sales services

Safety:

To create a Safety program and ensure compliance by all personnel

Accounting:

To procure invoices for service contracts and off – contract calls and ensure that all invoices are paid

Other duties:

Carry out any other related duties, as may be required.

Job Requirements:

Education:

• A good first degree in engineering from a reputable university or polytechnic, preferably in Mechanical Engineering
• Working knowledge of Microsoft Excel, Word and PowerPoint

Experience:

• At least 3 years’ post-graduation experience in Customer Service or Sales in an engineering company is required 
• Previous experience from a company that is into electrical/home appliances will be an advantage

Skills Required:

• Good communications skills
• Good planning skills

Our ideal candidate will possess the following additional attributes:

• Coordination
• Passion for service
• Self-driven
• Good communication skills
• Customer service orientation

Salary:

Attractive and negotiable