Carry1st is the leading publisher of social games and interactive content in Africa. We work with studios across the globe - from Addis Ababa to Sofia to New York City - to level up their games and scale in dynamic, frontier markets. In addition to our full-stack publishing service, we’ve built a proprietary payments and ecommerce experience which allows c...
As a Junior Customer Success Associate, you will be responsible for prioritizing customer satisfaction and, most importantly, have a passion for gaming.
You will...
Address and resolve inbound customer problems and inquiries
Keep record of each case in the dedicated web tool for future reference
Escalate issues, notify the relevant team, and track progress until resolution
Spot emerging issues and create templates for quicker responses to similar issues
Stay updated on product information, promotions, and updates to manage customers
Requirements
What makes you a great candidate?
1-2 years of experience working for a gaming or e-commerce company
Strong communication and teamwork skills to effectively collaborate across different teams and departments
Passionate and well-versed in mobile games and digital products
Fundamental knowledge of data analytics and database management
Proficiency in utilizing customer service software, CRM tools, and basic troubleshooting methods
A customer-centric approach focused on understanding and building connections with customers
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