Carry1st is the leading publisher of social games and interactive content in Africa. We work with studios across the globe - from Addis Ababa to Sofia to New York City - to level up their games and scale in dynamic, frontier markets. In addition to our full-stack publishing service, we’ve built a proprietary payments and ecommerce experience which allows c...
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As a Customer Service Associate, you will be responsible for providing information and resolving customer queries about our different games, the Carry1st Shop, or different payment options available to our customers.
More specifically, in this role…
Respond to customer inquiries and complaints via all our customer service channels
Forward and escalate issues to relevant departments and stakeholders
Provide accurate, valid and complete information by using the right tools
Requirements
2+ years of previous customer service experience
Familiarity with customer service software programs
Strong written and verbal communication skills, with ability to synthesise and communicate complex ideas to both customers and team members
Willingness to cooperate with customers to resolve any issues that may arise
Ability to maintain a calm and polite manner in stressful situations
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