Latest Jobs at Conserveria Africana Limited

Job Description

• We are looking for an outgoing Customer Service Associate to assist our customers with product inquiries in a swift, proficient and friendly manner.

Responsibilities

• Attending training sessions to grow knowledge of product and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.

Requirements

• High School Diploma or GED
• 1 year customer service experience,
• Proficient with MS Office suites.
• Excellent phone etiquette.
• Outstanding communication skills, both verbal and written.
• Strong people skills.
• Ability to sit at a desk for extended periods.