Customer Service / Administrative Officer at Transgeneration Enterprises Limited

Job Summary

• The Customer service/Administrative Officer will be responsible for engaging clients, ensuring client satisfaction, ensure clients retention through relationship management, maintenance vendors as well as typing and proofreading various company documents.
• The role will also be responsible for answering customers enquiries about the goods or services the organization provides and handle all customers’ complaints.

Duties / Responsibilities

• Develop an in depth understanding of our products, services and policies to provide accurate information to customers.
• Assist customers in placing orders and tracking shipments
• Text/Call customers on a regular basis to get their orders, assist in ensuring their request is attended to, their complaints address or escalate as the case may be.
• Welcome visitors/client and Answer telephone calls and provide needed information
• Follow up on customers in order to ensure they get what they want as regards to sales to ensure satisfaction
• Ensure resolution to customers inquiries, grievances, request or escalate as the case may be to the appropriate department with professionalism and empathy
• Follow up on customers that are non-performance in order to ensure continuous patronage
• Follow up on customers after customer engagement and report feedback
• Collaborate with team members to ensure consistent and exceptional customer service.
• Stay informed about company policies, procedures and product knowledge updates.
• Contribute ideas and feedback to improve customer service processes and procedures.
• Call/text customers monthly/Festive periods
• Keep records of customer interactions and transaction and give report daily.
• Provide administrative support for HR executive.
• Maintain schedule and coordinate calendar activities.

Role Qualifications / Skill

• Minimum academic qualification of a B.Sc or HND
• 1- 2 years’ Experience in similar role.
• Proficiency in all Microsoft Office applications.
• Display good phone etiquette and a thorough understanding of office management procedures.
• Working knowledge of business management.
• Good organizational and communication skills.
• Good customer service skills.