Customer Relationship Officer at Interrand Homes & Properties Limited

Description

• Interrand Homes & Properties Ltd, a growing real estate and construction company in Abuja, is looking for a dedicated Customer Relationship Officer to join our team.
• We need someone who already understands how real estate works… the client expectations, the follow-up rhythm, the sensitivity around property documentation and payments.
• Someone who knows how to keep clients engaged, informed and genuinely satisfied.

Responsibilities

• Serve as the primary contact for clients, handling inquiries, concerns and follow-ups.
• Guide clients through the sales and documentation process.
• Maintain accurate and updated client records and payment tracking.
• Ensure timely communication on project updates, inspections and milestones.
• Strengthen long-term client relationships to encourage referrals and retention.
• Support the sales team with pre- and post-sales activities.
• Convert Leads to sales.

Key Requirements

• Minimum of 6 years experience, with strong, proven experience in the real estate sector.
• Excellent communication and interpersonal skills.
• Strong understanding of client management, sales support and after-sales processes.
• Good documentation and record-keeping ability.
• Ability to manage multiple clients and deadlines without losing structure.
• Proficiency in Microsoft Office and CRM tools.
• Calm, professional and solutions-oriented personality.
• Degree in Business Admin, Marketing, Communications or related fields.
• Prepare weekly and monthly client service reports for management.
• Resolve issues promptly and escalate complex cases when needed.