Customer Relationship Management Intern at Zino Aviation

Job Summary

• We are seeking a proactive Customer Relationship Management Intern to assist with customer engagement, relationship management, and CRM software usage.
• This role offers hands-on experience in managing customer interactions, analyzing feedback, and supporting initiatives to enhance satisfaction and retention.
• The ideal candidate is cheerful, and people-oriented, with strong communication skills, attention to detail, and a passion for customer service.
• You will contribute to improving the customer experience while learning how to build lasting client relationships. Strong organizational skills and a friendly, professional demeanour are key.
• As part of a dynamic environment, the Customer Relationship Management Intern should be adaptable, proactive, and comfortable taking on and handling diverse responsibilities in a fast-growing start-up.

Key Responsibilites

• Assist in managing customer inquiries via email, phone, and in-person interactions.
• Support the CRM team in building and maintaining strong client relationships.
• Ensure prompt and professional responses to customer queries, providing accurate information.
• Maintain an updated customer database, tracking interactions and feedback using Zoho CRM or similar tools.
• Conduct customer follow-ups to ensure satisfaction and gather service feedback.
• Assist in creating customer engagement plans and loyalty programs.
• Monitor customer feedback and complaints, recommending improvements for the experience.
• Support initiatives to improve customer retention and long-term relationships.
• Learn and assist with CRM tools to organize customer data and track interactions.
• Assist in generating insights and reports to improve engagement strategies and support business development.

Preferred Skills and Qualifications

• Strong verbal and written communication skills, with good diction and active listening abilities.
• A true “people person”, friendly, and approachable, with a passion for delivering excellent customer experiences.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Slides).
• Tech-savvy with a willingness to learn and use CRM software (Zoho CRM, HubSpot, Salesforce).
• Organized, detail-oriented, and proactive, with strong time management skills.
• Ability to multitask and adapt in a fast-paced environment.

Benefits

• Salary increases based on performance
• Training courses for career development when available.
• Networking opportunities within the aviation and customer service industry.
• Hands-on experience in real-world CRM strategies and operations, customer engagement, and business development.
• A collaborative and growth-focused work environment with potential for a full-time role based on performance.
• Mentorship and training from experienced professionals and our CEO, Captain Zino Mario.