Customer Relationship and Communications Manager at Afconrecruit Limited

About the job

• We are looking for a dynamic professional who can build strong customer relationships, manage client communications, enhance customer experience, and represent the organisation professionally across various communication channels.The successful candidate will serve as a key link between the organisation and its customers, clients, and stakeholders, ensuring timely communication, effective issue resolution, and high customer satisfaction.

 KEY RESPONSIBILITIES

• Build and maintain strong relationships with customers and key clients.
• Manage customer enquiries, complaints, feedback, and follow-ups.
• Ensure timely and professional communication with customers and stakeholders.
• Monitor customer satisfaction and identify areas for improvement.
• Develop strategies to improve customer retention and loyalty.
• Coordinate client meetings, engagement activities, and follow-ups.
• Prepare and manage professional customer-facing communications.
• Track customer complaints, feedback, resolutions, and engagement metrics.
• Work closely with Sales, Marketing, Operations, and other departments to improve customer experience.
• Support corporate communications and maintain the organisation's professional image.
• Prepare regular customer relationship and communication reports for management.

Requirements

• Bachelor's degree or HND in Business Administration, Communications, Marketing, Public Relations, Mass Communication, or a related field.
• 3–5 years of relevant experience in Customer Relationship Management, Communications, Client Service, Public Relations, Sales Support, or a related role.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-management skills.
• Excellent interpersonal, negotiation, and conflict-resolution abilities.
• Strong organisational, follow-up, and problem-solving skills.
• Proficiency in Microsoft Office and CRM/customer-management tools.
• Ability to work under pressure and manage multiple priorities.
• Professional appearance, confidence, emotional intelligence, and a strong customer-focused mindset.