Chipper is the largest mobile cross-border money transfer platform in Africa. We are a small passionate team, dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.
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The Customer Operations Training Manager will launch our Customer Operations Training Department and the operational framework along with it in order to ensure standardised, high quality, and delightful experiences to our customers across our customer support channels.
The successful candidate reports to the Senior Customer Operations Manager
What You Will Be Doing
Creating and executing onboarding programs for the customer operations team
Creating ongoing training programs for the customer support team on new products, services, processes, and customer support best practices
Developing and maintaining accurate and current training materials for the customer support team
Training team members of other departments - Compliance Team, Growth Marketing Team - on best practices for customer interaction
Ensuring the customer support team has a strong understanding of internal customer support tools such as our CRM platform
3-5 years in a customer service role, ideally within financial services, telecommunications, or other digital products
Strong communication skills including the ability to convey information clearly and effectively
Experience working in multicultural teams
Experience handling customer inquiries via email, chat, or other written communications
Be self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivated
Have a global mindset and be tolerant of others. We're still growing but we are a company of many cultures and backgrounds
Be comfortable with asynchronous conversations.
Competitive compensation and benefits package based on experience
Be part of a company growing at a rocket ship pace solving a real problem.