Customer Experience Representative at Total Child School

Description

• Customer Support: Respond promptly to customer inquiries via phone, email, chat, or in person, ensuring a seamless and positive experience.
• Issue Resolution: Address and resolve customer complaints or issues effectively, striving for first-contact resolution.
• Feedback Management: Collect and document customer feedback to help improve products, services, and processes.
• Relationship Building: Build and maintain strong relationships with customers by showing empathy, understanding, and professionalism.
• Product Knowledge: Stay informed about the company’s products, services, and policies to provide accurate information and guidance.
• Proactive Engagement: Identify opportunities to enhance customer satisfaction, such as personalized recommendations or follow-ups.
• Collaboration: Work closely with other departments to escalate and resolve complex issues or share valuable customer insights.
• Data Management: Maintain accurate and up-to-date customer records in the CRM or database.
• Performance Tracking: Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Upselling and Cross-Selling: Identify customer needs and recommend additional products or services when appropriate.
• Process Adherence: Follow company procedures and protocols to ensure consistency and quality in customer interactions.
• Training and Development: Participate in ongoing training to enhance skills and adapt to changing customer needs.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 3 - 10 years work experience.