Customer Experience Officer at Swift Consulting

Minimum Qualification: BSC/HND/ OND in any marketing/ sales and marketing related course

Experience Level: High

Experience Length: 2 Years

Responsibilities:

• Tracking customer experiences across online and offline channels.
• Collaborating with other teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.

Requirements

• A Bachelor's Degree in Marketing, Communications, Advertising, or Business Management, or in a related field is preferred.
• Expert level; written and verbal communication skills.
• Attention to Detail.
• Quick to learn
• Proficient in Microsoft office suite Office Excel and PowerPoint) and Google workspace
• Knowledgeable in social media management
• Solid knowledge of online customer engagement platforms and channels.​
• Great organizational and time management abilities
• 1-2  years’ experience as a customer experience officer, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.