Customer Experience / Logistic Officer (Fashion) at Amani Advisory

Description

• The Logistics Officer ensures the smooth movement of garments, materials, and client deliveries between the production site, showroom, and customers.
• The role manages logistics partners, controls transportation costs, and guarantees timely, professional deliveries while supporting onsite client service and upholding the brand’s premium standards.

Key Responsibilities

• Negotiate with carriers and logistics partners (DHL, bus companies, dispatch riders, etc.) to secure the best rates and services.
• Manage customer orders and ensure timely, accurate deliveries, working closely with the customer service team.
• Plan, track, and oversee all product movements from the production site to the showroom and to clients.
• Identify opportunities to optimize logistics processes, reduce costs, and improve efficiency while maintaining quality standards.
• Provide regular reports on deliveries, transportation performance, and costs to management.
• Attend to clients who visit the showroom, ensuring a positive and professional experience.
• Maintain accurate documentation of deliveries, returns, and inventory transfers.
• Collaborate with the Office Assistant and Head of Customer Experience to ensure alignment in stock management and client orders.
• Continuously seek ways to streamline logistics workflows and enhance customer satisfaction.
• Represent the company positively and professionally at all times.
• Ensure all communication and interactions align with the company’s brand voice, values, and service excellence standards.

Qualifications & Skills

• Bachelor’s degree in Logistics, Business Administration, Public Relations, Mass Communication, or a related field.
• Minimum of 2–3 years’ experience in logistics, supply chain, or operations (fashion/retail experience is a plus).
• Strong negotiation, communication, and interpersonal skills.
• Knowledge of quality control standards and logistics best practices.
• Proficiency in Microsoft Office Suite; familiarity with inventory management systems is an advantage.
• Excellent customer service orientation with the ability to handle client interactions professionally.
• Strong analytical and problem-solving skills, with ability to identify issues, analyze causes, and implement solutions.
• Ability to work independently with minimal supervision and collaborate effectively across teams.
• High level of integrity, professionalism, and attention to detail.