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Our client a (luxury fashion brand) is in need of a Fashion Customer Service Representative.
As a Fashion Customer Service Representative, in our fashion house, you will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience.
You will serve as a brand ambassador, representing our company's values and commitment to excellence in every customer interaction.
Responsibilities
Respond promptly to customer inquiries and complaints, and address customers' complaints, concerns, and feedback with empathy and professionalism.
Provide accurate information about products, pricing, availability, and promotions.
Assist customers in placing orders, processing payments, and tracking shipments.
Investigate order discrepancies, shipping delays, and product issues to provide timely
resolutions.
Collaborate with other departments, such as logistics and quality control, to resolve
customer issues effectively.
Stay updated on product features, materials, sizing, and care instructions to assist customers
accurately.
Offer personalized recommendations based on customer preferences and style preferences.
Process orders, exchanges, returns, and refunds accurately and efficiently.
Ensure order accuracy, including verifying item availability, sizes, and colours before
processing.
Coordinate with warehouse and fulfilment teams to expedite orders and minimise shipping
errors.
Follow up with customers after purchases to ensure satisfaction and gather feedback.
Identify opportunities to upsell or cross-sell products based on customer needs and
preferences.
Maintain accurate records of customer interactions, inquiries, and resolutions using CRM
software or databases.
Generate reports on customer service metrics, such as response time, resolution rate, and
customer satisfaction scores.
Assist with administrative tasks, such as updating customer profiles, processing paperwork,
and filing documents.
Act as a brand ambassador by promoting new collections, promotions, and brand initiatives
to customers.
Requirement
Minimum of a Bachelor's degree in any related field.
Minimum 1-3 years experience in retail fashion in a customer service role
Previous experience in customer service, preferably in the fashion industry or retail environment.
Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
Proficiency in using CRM software, Microsoft Office suite, and other customer service tools.
Strong attention to detail and accuracy in order processing and data entry.
Ability to multitask and prioritize tasks in a fast-paced environment.
Flexibility to work weekends.
Passion for fashion, trends, and luxury brands, with a keen eye for style and aesthetics.
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