Customer Care Representative at Chinaville Chinese Restaurant

• Serves customers by providing product and service information and resolving product and service problems.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Ensure customer satisfaction and provide professional customer support.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Knowing our products inside and out so that you can answer questions.
• Develop and manage digital marketing campaigns
• Communicating with customers through various channels.
• Identify and assess customers’ needs to achieve satisfaction.
• Maintains customer records by updating it.
• Communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Carry out any other duties assigned by Management from time to time.

Requirements

• Strong phone contact handling skills and active listening.
• Excellent communication, presentation skills  and marketing skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• At least 2years experience in marketing or sales.