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Job Summary

• The Sales Supervisor manages BNPL sales promoters across 3C Hub and partner stores. The role ensures promoters achieve financing sales targets, maintain accurate KYC documentation, follow BNPL processes, and deliver excellent customer service. The Supervisor also coordinates with underwriting, verification, and collections teams to ensure smooth customer approvals, disbursement, and onboarding.

Key Responsibilities

• Supervise and monitor the performance of BNPL sales promoters.
• Drive daily, weekly, and monthly financing sales targets and conversion rates.
• Ensure complete and accurate KYC documentation from promoters.
• Review applications before submission to minimize rejection rates.
• Handle escalated customer issues on eligibility, repayment, and financing terms.
• Liaise with underwriting and verification teams to resolve pending applications.
• Track promoter performance, approval rates, and store-level issues.
• Ensure promoter compliance with risk controls and fraud-prevention guidelines.
• Oversee device display standards and stock rotation in partner stores.
• Maintain strong relationships with 3C Hub store managers.
• Conduct coaching, field support, and performance reviews for promoters.
• Prepare and submit daily sales and operational reports.

Requirements

• HND/B.Sc. in Business, Marketing, or related fields.
• 2-5 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
• Strong understanding of customer onboarding, KYC, and credit processes.
• Leadership experience managing field teams.
• Excellent communication and customer-service skills.
• Good analytical and reporting ability.
• Willingness to work across multiple store locations.

Key Competencies

• Sales leadership
• BNPL / credit onboarding knowledge
• KYC & documentation accuracy
• Risk and fraud awareness
• Coaching and performance management
• Customer service excellence
• Reporting & attention to detail

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Job Purpose:

• To manage and grow the dealer network within an assigned territory.
• To ensure dealer performance aligns with company sales targets, brand standards, and customer service expectations.

Key Responsibilities:

• Identify, recruit, and onboard new dealers.
• Monitor dealer performance against sales targets and KPIs.
• Develop and implement dealer sales strategies to drive product penetration.
• Train and support dealers on product knowledge, pricing, and promotional activities.
• Conduct regular market visits to assess dealer operations, branding, and compliance.
• Resolve dealer-related issues promptly to maintain strong business relationships.
• Analyze sales data to identify growth opportunities and areas of concern.
• Prepare and submit periodic reports on dealer performance, market trends, and competitor activities.
• Enforce adherence to company policies, pricing structures, and ethical standards.

Key Performance Indicators (KPIs):

• Dealer recruitment and retention rate
• Sales target achievement by dealers

Qualifications and Experience:

• Strong negotiation and relationship management skills
• Good knowledge of distribution networks and dealer operations
• Proficiency in MS Office tools  

Skills:

• Sales planning and forecasting
• Communication and interpersonal skills
• Problem-solving ability
• Market analysis and reporting
• Team coordination

Work Environment:

• Field and office-based activities