Customer Care Officer at Landgate Investments Limited

Job Summary

• We are looking for a proactive and empathetic Customer Care Manager to lead our customer service department and ensure excellent client satisfaction across all touchpoints. The ideal candidate will oversee customer communication, resolve issues effectively, and implement strategies to enhance client experience.

Key Responsibilities

• Develop and manage a high-performing customer care team
• Ensure timely and professional responses to all customer inquiries (via phone, email, and social media)
• Resolve client complaints efficiently while maintaining a positive brand image
• Design and implement customer service processes, policies, and performance standards
• Monitor and analyze customer feedback, trends, and satisfaction metrics
• Collaborate with sales, marketing, and project teams to enhance customer journey
• Train staff on communication skills, product knowledge, and CRM tools
• Maintain updated records of customer interactions in the CRM system
• Prepare and present regular reports on customer service performance to management
• Identify opportunities to improve service delivery and customer loyalty

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Customer Service, Communication, or related field
• Minimum of 3–5 years' experience in a customer service or client-facing role (at least 2 years in a managerial role)
• Strong leadership and people-management skills
• Excellent verbal and written communication abilities
• Proficiency in CRM tools (e.g., HubSpot, Zoho, Salesforce) and Microsoft Office
• Ability to remain calm under pressure and handle difficult situations with professionalism
• Strong organizational and problem-solving skills
• Experience in the real estate sector is an added advantage