Customer Care Officer (Bakery) at Invent Alliance Limited

Location: Lekki, Lagos

Summary

• The Customer Care Officer will be primarily responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, queries and inquiries from customers.

Responsibilities

• Resolve customer complaints via any means necessary.
• Proactively approach customers to educate them about the various bakery products and answer any questions they might have about the bakery products.
• Build strong relationship with customers.
• Interact with customers and get feedback on the various bakery products.
• Relay customer concerns to the company and advice on areas for improvement based on customer complaints.
• Oversee route operational activity such as ordering and distribution, promotional activity and meeting customer expectations.
• Other duties as assigned

Education and Qualifications

• Minimum of HND.
• Minimum of 2 years experience in a similar role.

Skills:

• Good business acumen.
• Excellent relationship building and people management skills