Customer Care Executive at Choice Dental

Essential Responsibilities

• Welcome and seat patients cheerfully.
• Securing appropriate and timely management of patient care and treatment
• Support smooth running of practice procedures, as well as maintain and improve the quality management system
• Provide quality customer service by giving the feeling of “being in good hands” to the patients through personal and telephonic counseling
• Optimizing patient understanding of our therapy spectrum by individual counseling and information regarding possible and planned treatments and therapies
• Offer patient counseling and information regarding possible treatments or already planned therapies and respective procedures, billing, etc.
• Securing a smooth and time-phased patient visit at the practice
• Provide billing to patients
• Fulfilling periodically recurring tasks
• Complies with Quality Management documents and checklists
• Plays a creative part in the arrangement of new methods, improvements in patient service.
• Digital marketing/social media management
• Stakeholder management
• Sales

Knowledge and Skill Requirements

• Minimum of a Diploma
• Minimum of 1 year experience as a Customer Care Executive

Competencies:

• Ability to manage interface with different personalities and handle difficult situations
• Ability to multitask effectively and manage deadlines
• Ability to use initiative and make informed judgment
• Ability to use the computer
• Must be able to work both independently and cooperatively in team settings.
• Excellent communication and time management skills.