Coordinator - Facilities at MTN Nigeria

Reports To: Manager - Regional Facilities West

Division: Finance

Mission:

• To coordinate the provision of furniture, office equipment, housekeeping services and office consumables for MTNN offices also supervise the provision of mail, courier and other logistics services.

Description:

• Ensure preventive maintenance are carried out on technical and non-technical buildings across MTNN Regions including; water supply/treatment, sewage evacuation, roofing, building exterior, furniture/fixtures/appliances, lifts, access control systems, fire protection systems,  and CCTV systems, for adequacy.
• Assure required specifications, scope and set objectives for the installation, and acceptance of building systems e.g. access control, closed circuit TV, fire detection and fire suppression systems are met; as well as timely and concise functional and operations reports are prepared.
• Oversee deployment of required building infrastructure and systems resources during office expansion projects as well as provide maintenance support to expatriate residences when required.
• Guide service providers to focus on high priority areas for increasing KPIs.
• Monitor Contractual KPI, keep track of the values against Targets and conduct regular audit of contractual term and compliance.
• Partner Performance assessment routine performance reviews and governance.
• Evaluate partner and Service provider performance reports for accuracy and consistency.
• Ensure regular performance reports are received from service provider.
• Highlight and follow up with service provider critical areas for improvement.
• Review customer issues in respect of buildings and infrastructure and resolve related problems accordingly.
• Implement mechanisms to resolve customers’ issues and provide update during resolution.

Education:

• First degree in related discipline 
• Fluent in English 

Experience:

3 – 7 years’ experience in an area of specialization; with experience working with others

• Experience working in a medium organization 
• Experience in a Facilities Management, Service or Logistics function in a structured environment involving managing multiple service providers