Continuous Quality Improvement - Manager at Institute of Human Virology, Nigeria

Position Overview

• The CQI Manager will enhance organizational efficiency and effectiveness by leading and implementing continuous quality improvement initiatives across various thematic areas.

Description and objectives:

• Under the supervision of the Project Director, GF-GC7 Grant, the CQI manager will collaborate closely with Sub-Recipients, NASCP, and other relevant stakeholders to provide continuous quality improvement on TB and HIV interventions toward achieving the UNAIDS (95-95-95) targets and providing guidance for program implementation according to the National Treatment Guidelines and policies.

Key Responsibilities:

• Strategic Planning: Collaborate with senior leadership to align continuous improvement strategies with organizational goals and objectives, develop a clear vision for TB-HIV services, and communicate it to the team. Collaborate with stakeholders to develop and implement strategic plans for continuous quality improvement.
• Policy and Procedure Development: Ensure that standardized guidelines and procedures for TB-HIV services are developed and adhered to across all supported states.
• Quality Monitoring and Evaluation: Establish key performance indicators (KPIs) to measure the effectiveness of TB-HIV services and conduct regular audits to assess compliance with protocols and identify areas for improvement across all supported states.
• Data Management and Analysis: Oversee the collection of relevant data on TB-HIV services and utilize data analysis to identify trends, areas for improvement, and success stories.
• Process Analysis and Optimization: Conduct thorough analyses of existing processes, identifying areas for improvement and innovation. Implement changes to streamline workflows, reduce inefficiencies, and enhance operational performance.
• Quality Metrics and Reporting: Define key performance indicators (KPIs) and establish a robust system for monitoring and reporting on quality metrics. Regularly communicate findings to stakeholders and leadership, providing insights for decision-making.
• Conceptualize research topics and develop draft manuscript(s) mainly within the GC-7 grant. Liaise with the respective IHVN project leads and data analysts towards developing methods and result sections of proposed manuscript(s), respectively. Management of feedback comments on the draft manuscript(s) from co-authors and editorial reviewers towards developing the finalized submission-ready manuscript.
• Liaise with and provide technical assistance to project leads on project development and implementation towards improvement in the quality of data available for manuscript writing and research publications.
• Provide monthly, quarterly, and annual reports on scientific writing activities and accomplishments.
• Attend relevant technical meetings and update project colleagues on scientific writing activities and deliverables.
• Budget Management: Ensure that resources are allocated efficiently to support quality improvement initiatives and manage budgets responsibly, ensuring that allocated funds are used effectively.
• Team Leadership and Training: Lead a cross-functional team dedicated to continuous quality improvement. Provide guidance, training, and mentorship to team members, fostering a culture of learning and collaboration.
• Stakeholder Engagement: Engage with internal and external stakeholders to gather feedback, insights, and perspectives. Use this information to drive improvements and ensure alignment with stakeholder expectations.

Core Responsibilities:

• In-depth knowledge and practical experience with continuous improvement methodologies such as Six Sigma, Lean, or Total Quality Management (TQM).
• Strong analytical skills to interpret data, identify trends, and draw meaningful conclusions.
• Ability to perform root cause analysis to identify the underlying issues causing quality challenges.
• Proven ability to lead and motivate cross-functional teams.
• Skill in implementing and managing change initiatives, including addressing resistance and fostering a positive culture of change.
• Strong critical thinking skills to assess situations, make informed decisions, and solve complex problems.
• Capacity for innovative thinking to propose and implement creative solutions.
• Willingness and ability to adapt to changing circumstances and learn new methodologies.
• Commitment to staying informed about the latest trends and best practices in quality improvement.

Education and Experience:

• Master’s level/Postgraduate qualification in Public Health, with an MBA.
• At least five years of experience working with HIV programs at various levels, planning and managing projects.
• Proven expertise in continuous quality improvement, process optimization, and change management.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Excellent leadership and interpersonal skills, with a track record of successfully leading cross-functional teams.
• Knowledge of industry best practices, standards, and regulations related to quality improvement.
• Proven experience in abstract/manuscript writing, published abstracts and manuscripts would be beneficial.