Contact Center Agent at Zoom 36 Dental Clinic

JOB DESCRIPTION

Responding to Direct Messages (DMs) (Monitor and reply promptly to inquiries received through social media and messaging platforms with a human touch, Provide accurate information about services, convert inquiries into appointments by guiding potential patients through the booking process)

•  Appointment Scheduling (Book, reschedule and cancel appointments efficiently)
• Patient Communication (⁠⁠Answer inbound calls and respond to patient inquiries with professionalism and empathy, Provide information about our services, procedures and insurance)
• ⁠Data Entry and Management (Accurately input patient data and proper management)
• ⁠Follow- Ups (Proper follow up on all in and out patients)
• Gives daily, weekly and monthly report to the appropriate channel.
•  Any other relevant duties as assigned by the management.