Contact Center Agent (Hausa and Igbo Speaking) at Septagus Consulting

Job Description

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Provide customers with needed information and support.
• Make outbound calls.
• Receive inbound calls.
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality.
• Contributes to team effort by accomplishing related results as needed.
• Utilize computer technology to handle high volume of calls.
• Work closely with Team leads, supervisors and call center manger to ensure synergy and all-time customer satisfaction.
• Adherence to call script and call center policies.
• Compile reports.

Qualifications and Requirements

• HND / B.Sc with minimum of Lower Credit / Second Class Lower
• Not more than 28 years by the end of March 2024
• Only candidates with 0-2 years of relevant experience.

Salary

• N122,000 monthly Net plus other benefits.