Operations Manager at FITC

Job Summary

• FITC is seeking to engage a highly experienced, transformative, innovative, and technology-driven Operations Manager to lead and manage end-to-end operational activities across the organization.
• The ideal candidate will be responsible for driving operational excellence, process efficiency, service delivery optimization, governance compliance, and institutional sustainability across critical operational functions.
• This role requires a commercially minded and execution-focused professional with strong experience within the Financial Services Sector or Health Management Organizations (HMO).

Core Focus Areas & Key Responsibilities
Facility Management:

• Oversee the maintenance, safety, and optimal functionality of all facilities and infrastructure
• Ensure compliance with health, safety, and operational standards
• Drive workplace efficiency and operational sustainability initiatives

Procurement & Vendor Management:

• Manage procurement planning, sourcing, and vendor selection processes
• Ensure compliance with procurement policies and internal controls
• Drive cost optimization and vendor performance management

Fleet & Logistics Management:

• Oversee fleet operations, vehicle utilization, maintenance, and logistics coordination
• Monitor transportation efficiency and operational risk management
• Ensure proper documentation and regulatory compliance

Inventory & Store Management:

• Manage inventory control systems and store operations
• Ensure proper asset tracking, stock reconciliation, and reporting
• Minimize wastage, losses, and inventory risks

Asset & Utility Management:

• Coordinate asset lifecycle management and utility optimization
• Maintain accurate asset registers and utilization reports
• Drive cost efficiency and operational continuity initiatives

Protocol & Operational Coordination:

• Coordinate protocol activities, official engagements, and operational logistics
• Support seamless execution of institutional activities and stakeholder engagements
• Ensure high service delivery standards and operational responsiveness

Requirements
Educational Qualification:

• Bachelor’s Degree in Business Administration, Operations Management, Logistics, Supply Chain, Engineering, or related discipline
• Relevant professional certifications will be an added advantage

Experience:

• Minimum of 9 years post-NYSC progressive experience in Operations Management
• Prior experience within the Financial Services Sector or HMO industry is highly preferred

Person Specification:
The ideal candidate must:

• Be highly strategic, proactive, and execution-driven
• Possess strong leadership and stakeholder management skills
• Demonstrate innovation and operational problem-solving capability
• Have strong analytical and decision-making skills
• Be detail-oriented with high governance and compliance consciousness
• Reside in Lagos

Required Skill Set:

• Operations Management
• Facility & Asset Management
• Procurement & Vendor Management
• Logistics & Fleet Coordination
• Inventory Management
• Budget Management & Cost Optimization
• Process Improvement & Operational Governance
• Data Analysis & Reporting
• Technology & Digital Operations Tools.