Consumer Affairs Officer at RS Hunter Limited

Our Client

Our client, an energy/power distribution company, seeks to employ a Consumer Affairs Officer.

Key Responsibilities:

• Receive and document consumer complaints.
• Investigate service-related complaints and disputes.
• Liaise with electricity service providers on complaint resolution.
• Track complaint resolution timelines and outcomes.
• Prepare consumer complaint reports and analytics.
• Conduct consumer enlightenment and awareness campaigns.
• Maintain complaint databases and records.
• Support customer satisfaction improvement initiatives.

Requirements

• Bachelor's Degree in Social Sciences, Public Administration, Mass Communication, Business Administration, or related field.
• Minimum 2–5 years' customer-facing experience.
• Strong complaint resolution and stakeholder management skills.
• Good report writing and communication abilities.
• Proficiency in Microsoft Office Suite