Consultancy Service to Technological Maintenance of the GBV Sexual Assault Referral Call Centre and Virtual Response Services at Neem Foundation

Key Deliverables

• To provide toll-free telecom service to individuals affected by violence seeking support and information.
• To facilitate crisis and non-crisis intervention through referral to the appropriate agencies such as police, hospitals, ambulance services and other relevant units.
• To establish a system/framework where information about appropriate support services, government schemes and programmes would be made available to the individuals affected by violence.
• To create a user interface that is user-friendly with complete Case Log Documentation that includes all incoming and outgoing voice, video, and print communication.
• Provisions for secrecy and confidentiality must be ensured.
• The consultant will be responsible for the recruitment, engagement, and remuneration of caseworkers to support the day-to-day service provision of the call centre.

Performance
Neem Foundation expects the selected agency to deliver high standards of services. The agency should submit a detailed work plan in their technical proposal to facilitate the delivery of best-in-
class services.
Neem Foundation reserves the right to check/monitor/ evaluate the services of the selected agency periodically or at any point during the project duration.

Finfd the complete RFQ on Google Drive Here