Complaints & Dispute Resolution Officer at Nigerian Exchange Group (NGX Group)

Job Summary

• The Complaints & Dispute Resolution Officer is required to have a thorough understanding of Nigerian Capital Market rules and regulations, dispute resolution and case management, company secretarial services as well as a strong Legal background, including stellar academic credentials.

Responsibilities

• Resolve investor complaints in line with Security & Exchange Commission (SEC) rules relating to Complaints Management Framework of the Nigerian Capital Market and the NGX Regulations Rules and Regulations governing Trading License Holders.
• Prepare correspondences, reports, presentations, notices and other applications for resolution of investors’ complaints.
• Develop strategies for amicable resolution of all complaints/disputes.
• Prepare legal opinions for all complaints that are referred to the All Parties Secretariat.
• Draft, review and interpret rules and regulations governing Dealing Member Firms and other relevant Capital Market rules.
• Prepare case summaries for all complaints before escalation to the Investigation Panel.
• Draft minutes of All Parties Meetings, Compliance Officers’ Committee meetings, forums and other meetings as may be assigned.

Person Specification & Required Qualification(s)

• A Law Degree with 3 - 5 years relevant’ post NYSC experience.
• Strong understanding of Securities laws and a good understanding of laws affecting the Capital Markets, NGX rules, SEC rules, ISA and CAMA.
• Must be able to build strong partnerships with businesses and staff members.
• Communicate to a wide variety of audiences in clear, understandable language.
• Experience in research, analysis, collection/collation, interpretation and presentation of data; developing standards and ad hoc reports, templates etc.
• Ability to own complex initiatives.
• Strong analytical skills.