Community Manager at JMG

• The Community Manager will be responsible for building, engaging, and managing an online and offline community of clients, industry professionals, and stakeholders in the electromechanical solutions sector. This role involves fostering relationships, enhancing brand loyalty, and driving engagement through various digital and in-person platforms.

Key Responsibilities

Community Engagement & Growth

• Develop and execute strategies to grow and engage the company’s online community (social media, forums, blogs, etc.).
• Monitor discussions, respond to queries, and facilitate meaningful conversations around electromechanical solutions.
• Organize and manage webinars, live Q&A sessions, and industry events to strengthen community ties.

Brand Advocacy & Reputation Management

• Identify and nurture brand advocates (clients, partners, industry experts).
• Address community concerns, manage feedback, and escalate technical or service issues to relevant departments.
• Monitor online sentiment and proactively engage to maintain a positive brand image.

Data Analysis & Reporting

• Track community growth, engagement metrics, and campaign performance.
• Provide insights and recommendations to improve community strategies.

Industry Networking & Partnerships

• Represent the company at industry events, trade shows, and online forums.
• Build relationships with influencers, engineers, contractors, and other stakeholders in the electromechanical sector.

Qualifications & Skills

Education & Experience

• Bachelor’s degree in Marketing, Communications, Engineering (Electromechanical/Mechanical/Electrical), or related field.
• 3+ years of experience in community management, digital marketing, or customer engagement, preferably in B2B, engineering, or industrial sectors.
• Familiarity with electromechanical systems, automation, HVAC, or industrial solutions is a strong plus.

Technical & Soft Skills

• Proficiency in social media platforms (LinkedIn, Twitter/X, Facebook, YouTube), community tools (Discord, Slack, forums), and analytics tools (Google Analytics, Hootsuite).
• Strong content creation and copywriting skills for technical and non-technical audiences.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to translate complex technical topics into engaging discussions.
• Experience with CRM systems (HubSpot, Salesforce) and email marketing tools is a plus.

Personal Attributes

• Passion for technology, engineering, and industrial innovation.
• Proactive, creative, and customer-centric mindset.
• Ability to work cross-functionally with marketing, sales, and engineering teams.