Community Manager at Co-Creation Hub (CcHUB) Nigeria

Job Purpose

• The Community Manager will support the implementation of the program's community management plan in five (5) states by fostering active engagement among program participants and stakeholders.
• The role involves working closely with Learning Community Coordinators to create an inclusive, supportive, and collaborative environment that enables marginalized youth and young women to thrive in the program.
• The Community Manager will also help facilitate knowledge-sharing, ensure smooth communication, and strengthen participant connections to resources and opportunities within the program.

Key Responsibilities
Community Building and Engagement:

• Lead the implementation of the program’s community management plan to foster a vibrant, inclusive, and supportive participant community.
• Foster a sense of belonging among participants through continuous engagement, communication, and community-building initiatives.
• Create and manage both online and offline spaces such as learning hubs, forums, and messaging groups to facilitate interaction and collaboration.
• Support the organization of community-driven events, webinars, workshops, and forums that encourage peer learning and networking.

Participant Support and Coordination:

• Act as a primary point of contact for participants, providing guidance, addressing concerns, and connecting them with appropriate support resources.
• Collaborate closely with Learning Community Coordinators to ensure timely access to learning tools, services, and support.
• Provide logistical and administrative assistance to facilitate smooth delivery of learning and engagement activities.
• Support the resolution of participant issues and promote a consistently positive program experience.

Communication and Content Development:

• Support the development and dissemination of community content such as newsletters, blog posts, and social media updates to keep participants informed and engaged.
• Facilitate the exchange of knowledge, skills, and experiences within the community to strengthen collective learning.
• Advocate for participant voices in program design and decision-making processes, ensuring inclusivity and relevance.

Monitoring and Reporting:

• Monitor participant engagement and activity levels to identify trends, gaps, and opportunities for enhancing community experience.
• Collect and analyze feedback to inform continuous improvement of community strategies.
• Identify and document participant success stories and positive outcomes for program communications and stakeholder reporting.
• Prepare regular reports on community engagement, outcomes, and participant needs for internal use and external stakeholders.

Inclusion and Accessibility:

• Work with program teams to design and implement initiatives that reduce participation barriers and promote equitable access for all, especially marginalized youth and women.
• Ensure community-building efforts are sensitive to the diverse needs and contexts of participants across locations and backgrounds.

Key Performance Indicators 

• Community Building and Engagement
• Participant Support and Coordination
• Monitoring and Reporting
• Inclusion and Accessibility

Qualifications
Education:

• Bachelor’s degree in Social Sciences, Communications, Community Development, or a related field.

Experience:

• 5 - 8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
• Proven experience working with marginalized populations, especially youth and women, is a strong advantage.
• Familiarity with managing both online and offline communities, including social media platforms and community forums.
• 5–8 years of progressive experience in community engagement, youth mobilization, or grassroots program implementation.
• Demonstrated experience managing community outreach teams, engagement officers, or volunteers.

Skills and Competencies:

• Advanced interpersonal and communication skills to build relationships and foster engagement among diverse stakeholders.
• Organizational and multitasking abilities to manage multiple community activities simultaneously.
• Knowledge of digital tools and platforms for community engagement and content sharing.
• Problem-solving skills to address participant challenges and promote positive outcomes.
• Analytical skills to collect and evaluate feedback and engagement metrics for continuous improvement.
• Strong leadership skills with the ability to coach and develop junior team members and lead inclusive teams.
• Skilled in conflict resolution, field team motivation, and addressing barriers to participation or uptake.
• Demonstrated ability to design and adapt engagement approaches aligned with program targets and learning.
• Proficiency in using community feedback and data to improve service delivery and participation outcomes.
• Strong collaboration and communication skills for interfacing with internal teams, local stakeholders, and implementing partners.
• Actively identifies opportunities to expand program reach, build community trust, and strengthen grassroots visibility.

Additional Information:

• Please note that this position is offered on a renewable fixed-term basis and onsite role to be based in Lagos Nigeria.