Commissioner at ETC Workforce Services Limited

Roles Accountabilities
Seal, commission and upload all installed meters within 24hrs

• Resolve all escalated reject within 24hrs
• Ensure 100% quality and accurate installation of all meters daily; in line with standard specifications and escalate non-compliance
• Ensure minimum installation of 4 meters daily per Installer. Timeliness and Knowledge of installation process is key for this task
• Ensure task undertaken by Installers/Assistants are properly planned, coordinated, monitored and are in line with approved schedule and agreed SLA
• Proper care and accountability of meters, materials, sealand work tools disbursed to the installer and assistants
• Ensure all escalated customer complaints are resolved within 48hrs (95% compliance)
• 100% compliance to standard professional conduct, IE’s safety code of conduct andzero extortion
• Ensure the highlighted reports below are shared promptly with zero errors in the agreed template;
• Daily activity report- 10am daily
• Weekly meter stock report- COB Every Friday
• Seal utilization report- COB Every Friday

Requirements

• Candidates should possess a B.Eng Degree with a minimum of 2 years of work experience.

Skills & Competencies:
Technical Competencies:

• Electricity Regulations and Policies
• Customer Focus
• Customer Support
• Payment Solutions/ Strategy
• Energy Loss Reduction Techniques and Management

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Time management and effective coordination
• Managing Resources
• Business Focus.