Commercial Business Support Officer at Prudential Zenith Life Insurance

Job Description

• Support the day-to-day operations of Bancassurance, Tele-sales, and other revenue-generating channels, including software setup, commercial expansion, sales summits, loans, HMO, sales promotions, payments (commissions, fixed & variable payments, incentives, and other benefits), reports, sales calls, and other meetings. Assist in managing partnership operations by ensuring the proper implementation of existing partner agreements, including service levels, contractual distribution, product offerings, remuneration, and related agreements. Contribute to the follow-up and implementation of projects agreed upon in Bancassurance Steering Committee (Executive and Operational meetings, supporting relationship management with existing partners.
• Handle and resolve objections from the commercial team professionally and confidentially ensuring prompt responses to inquiries and concerns.
• Work with internal stakeholders to ensure timely delivery of agreed expectations across partnered Business Units, Unit Heads, Technology, Sales Administration, Recruitment, and Product Development within the commercial group. Assist in data collection and interpretation, identifying patterns and trends in revenue drivers and profit margins to support decision-making.
• Gather insights from business trends and targets to contribute to the planning and preparation of general and sales incentives, securing necessary approvals from relevant parties.
• Prepare and share reports with business stakeholders, ensuring clear communication of results, insights, and performance metrics..
• Support policy implementation based on data analysis to enhance revenue and sales operations.
• Collaborate with cross-functional teams and management to identify areas for improved strategic alignment and operational efficiency.
• Contribute to data collection and analysis improvements, ensuring accurate forecasting and revenue monitoring.
• Utilize technical expertise to analyze data through advanced models, identifying key insights that impact the sales application, business plan, and commercial budget. Track and report on commercial plan progress, ensuring key performance drivers are monitored and evaluated regularly. Assist in the implementation of sales incentives

Qualifications

• Minimum of B.Sc degree (at least a Second Class lower grade)

Experience

• 2+ years of experience in sales support, commercial operations, or an administrative role within the insurance industry.

Competencies

• Knowledge of insurance products, distribution channels, and regulatory requirements
• Strong analytical and problem-solving skills with proficiency in Microsoft Excel and PowerPoint
• Excellent communication, organizational, and stakeholder management skills.
• Ability to work under pressure and manage multiple tasks efficiently.
• Experience with CRM and insurance policy administration systems is an advantage.