Collection Supervisor at CashXpress Nigeria Limited

Job Description

• We are seeking an experienced and results-driven Collection Supervisor to lead our collections team.
• The Collection Supervisor will be responsible for developing and executing strategies to effectively manage and recover outstanding debts while maintaining strong customer relationships.

Key Responsibilities

Strategy Development:

• Develop and implement effective debt collection strategies.
• Continuously review and enhance collection processes to maximize recovery rates.
• Analyze customer data to identify patterns and trends in delinquent accounts.

Team Leadership:

• Lead and motivate the collections team to achieve targets and objectives.
• Provide coaching, training, and performance feedback to team members.
• Set clear performance goals and monitor team progress.

Portfolio Management:

• Monitor and manage the company's loan portfolio.
• Review and categorize delinquent accounts, implementing appropriate collection actions.
• Establish and maintain appropriate collection policies and procedures.

Communication and Customer Relations:

• Develop and maintain positive relationships with customers.
• Handle escalated customer inquiries and complaints regarding collections.
• Ensure compliance with regulatory guidelines while interacting with customers.

Reporting and Analysis:

• Prepare regular reports on collection performance for management.
• Analyze data to identify areas for improvement and implement corrective actions.
• Monitor key performance indicators (KPIs) related to collections.

Legal Compliance:

• Stay updated on relevant laws and regulations governing debt collection.
• Ensure all collection practices are compliant with legal requirements.

Qualifications and Skills

• Bachelor's Degree in Finance, Business Administration, or a related field (Master's degree is a plus).
• Proven experience in collections management, preferably in a financial institution or fintech.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Knowledge of relevant laws and regulations governing debt collection.
• Proficiency in using collection software and tools.
• Strong organizational and problem-solving skills.