Collection Officer at Westfield Consulting

Location: Ikeja, Lagos

Reports to: Head, Recovery department

Responsibilities

• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payment.
• Negotiating suitable payment plans.
• Responding to customer queries.
• Maintaining customer payment records.
• Writing final notice warnings to customers when payments are not being made.

Qualifications

• B.Sc in Business Administration, Economics or other Social Sciences courses.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.
• Excellent negotiating skills.
• Good written and verbal communication skills.

Required Skills:

• Time management skills.
• Customer service.
• Thoroughness.
• Confidentiality.
• Analyzing information.
• Good decision-making skills.