Collection Officer at PalmPay

Responsibilities

• Proactively contacted customers with delinquent accounts to negotiate payment terms and resolve outstanding balances.
• Consistently met and exceeded monthly recovery targets by 15% through effective negotiation skills.
• Maintained strict adherence to FCCPC and company compliance policies in all collection activities.
• Accurately documented all customer interactions and payment arrangements in the internal data base.
• Handled customer inquiries and disputes professionally, ensuring a positive customer experience even in difficult situations.
• Secured one-time settlements and structured sustainable payment plans based on customers' financial situations.