Latest Jobs at PalmPay

Responsibilities

• Proactively contacted customers with delinquent accounts to negotiate payment terms and resolve outstanding balances.
• Consistently met and exceeded monthly recovery targets by 15% through effective negotiation skills.
• Maintained strict adherence to FCCPC and company compliance policies in all collection activities.
• Accurately documented all customer interactions and payment arrangements in the internal data base.
• Handled customer inquiries and disputes professionally, ensuring a positive customer experience even in difficult situations.
• Secured one-time settlements and structured sustainable payment plans based on customers' financial situations.

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Description

• The In-Shop Sales Manager will be responsible for driving growth, operational excellence, and
• strategic partnerships within the assigned shop for our Buy Now, Pay Later (BNPL) business.
• This role combines sales, customer management, strategic thinking, and hands-on execution to
• build and manage merchant relationships, ensure compliance, and deliver financial
• performance targets. You will act as the key shop representative, supervising shop activities to scale BNPL adoption, optimize partner performance, and deliver superior customer experience.

Key Responsibilities
In-shop Growth & Strategy:

• Develop and execute shop plan aligned with state and national BNPL strategy and revenue goals.
• Identify new growth opportunities, merchant categories, and distribution channels.
• Monitor market trends, consumer behavior, and competitor activities to inform strategy and product positioning.

Partnership Management:

• Build and manage relationships with key merchants, aggregators, and payment partners.
• Negotiate commercial terms, pricing, and marketing agreements.
• Ensure partner satisfaction through regular engagement, performance reviews, and joint business planning.

Operational Excellence:

• Oversee shop operations including merchant onboarding, compliance, and transaction performance.
• Collaborate with product, risk, and finance teams to improve approval rates, repayment performance, and service quality.
• Ensure adherence to company policies, credit risk frameworks, and regulatory requirements.

Financial Performance:

• Own and deliver on shop revenue, portfolio quality, and profitability KPIs.
• Analyze financial metrics and prepare regular shop performance reports.

KPIs & Success Measures

• Shop revenue growth and merchant acquisition targets.
• Portfolio health (default rates, repayment performance).
• Partner satisfaction and retention.
• Operational efficiency and compliance adherence.
• Customer engagement and team performance metrics.

Requirements

• Bachelor’s degree in Business, Finance, Economics,
• At least 3 years in a shop or multi-market management role.
• Proven track record in B2B sales, partnership development, or channel management.
• Strong understanding of BNPL, consumer credit, or digital payments ecosystems.

Skills & Competencies:

• Strategic thinker with strong analytical and commercial acumen.
• Excellent negotiation, communication, and stakeholder management skills.
• Data-driven decision maker with hands-on problem-solving approach.
• Ability to work in a fast-paced, evolving fintech environment.
• Familiarity with digital platforms, CRM tools, and financial analytics.

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Objectives

• Establish a financial talent echelon and cultivate a reserve of future, financial managers and financial directors.
• Enable management trainees to have an in-depth understanding of the core financial processes of financial institutions (reconciliation, taxation, regulatory reports, cost control).

Talent Profile of Recruitment Targets
Hard conditions:

• Bachelor's or Master's degrees in Finance, Accounting, Economics, Business Administration,etc. 
• 0-2 years of experience (Internship experience is acceptable)
• Those with study experience in ACCA/ICAN/CPA are preferred

Requirements for soft quality:

• Good ability to withstand pressure and willing to learn quickly and smart
• Strong communication skills and a sense of responsibility
• High integrity standards (involving cash, accounting, auditing, and taxation)
• Have an interest in FinTech or the financial industry