Client Service / Project Manager at Oaklands & Johnson Limited

Job Description

• Proposals and activation mechanics development, including field implementation.
• Preparation of proposals and presentations.
• Prepare event and activation and other event-related proposals and budget.
• Execute activation and other related projects.
• Retention of clients and revenue maximization.
• Vendor management – activation buses, props etc
• Recruitment of competent teams for BTL activation and events - brand ambassadors, Ushers, Compere etc.
• Participates in strategy discussions in setting a bulls-eye target for clients and agency.
• Engage in proactive thoughts and generate new ideas for clients.
• Provide timely follow-up on all relevant inquiries.
• Manage both existing and new accounts with the same professionalism.
• Understanding clients' requirements and strategizing on how to meet clients' needs.
• Discuss alternative marketing, promotion, and communication strategies with the client.
• Ensure agency profitability.
• Training of BA's and communicating the brands' personality efficiently.
• Liaise with all internal departments, approved vendors, and service providers to ensure the smooth flow of all assigned projects.

KPI

• Ensure flawless BTL activations and events.
• Ensure the activation budget is accurate ensuring agency profitability.
• Must actively participate in brainstorming sessions.
• Ensure the agency exceeds client’s expectations on all projects.
• Ensure reports get to a client on time with zero error tolerance.
• Ensure all activations go smoothly and successfully.
• Ensure work is done within budget.
• Ensure safety of all field staff during activation.
• Ensure BAs are properly briefed and represent the brand effectively.
• Understand clients' objectives and collaborate with the marketing team to develop and implement effective marketing strategies.
• Provide regular updates to clients on project progress and results.
• Stay informed about industry trends and developments to provide valuable insights to clients.
• Working in partnership with the ATL, BTL, and Digital team, developing creative direction and experiential engagement ideas to meet clients' objectives.

Requirements / Experience

• HND / B.Sc Degree in Marketing, Business Administration or related field.
• 2 - 4 years relevant work experience.
• Proven experience in client service or account management roles.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Customer-centric mindset and a dedication to client satisfaction.
• Excellent organizational and time management skills.
• Networking skills
• Excellent analytical skills and the ability to do market research.
• Female candidates are advised to apply only.
• Experience working in an advertising agency is very key.

Remuneration
Very attractive with competitive benefits.