Client Service Officer at Clina-Lancet

Manage Collaborator – and LOTS (Lancet Operational Tool System).

Query resolution received on e-mail box and give feedback to client telephonically, to ensure customer satisfaction.

Pricing of request forms and price guides this includes the foreign labs to ensure that Drs of all labs have parity in pricing.

Updating of Work Instructions with new operational client expectations, these changes are then reflected in SOPS and send to clients.

Stock control – order stock for clients and dispatch to ensure testing purposes

Maintain regular contact with customers to keep them aware of business developments and to seek feedback from them so that the company can effectively implement a programmes of continuous

improvement.

 Establish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key decision-makers and other stakeholders generally, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services.

Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the company in the wider community.

 Represent the company at external events to promote the image of the association and to increase membership.

Customer/Client Relations

 Maintain an awareness of customer requirements and any complaints to identify any areas that may need development or improvement.